Welcome to Savoury Chef

At Savoury Chef, your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services. It applies to all individuals who utilize our catering services or visit our website.

1. Overview

Savoury Chef is committed to maintaining the confidentiality, integrity, and security of your personal information. We adhere to our statutory privacy obligations concerning your personal information as set out in the Personal Information Protection Act, SBC 2003 ch. 63 (“PIPA”). Personal information is defined in PIPA as being recorded information about an identifiable individual.

2. Collection of Personal Information

While availing of our services, we may require certain personal information from you, such as your name, address, email, phone number, and specific event details for which you require catering. We limit our collection, use and disclosure of your personal information to that information which we require to provide you with our top-tier services tailored to your preferences and requirements.

3. Use of Our Website

Our website uses cookies to enhance your online experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They help us understand your preferences and optimize your browsing experience. You can choose to decline cookies in your browser settings, though this may affect the website’s functionality. Our web analytics ensure that IP addresses are anonymized so that they cannot be used to identify individuals. Our web analytics will also respect any “do not track” setting on your personal browser. Savoury Chef only uses the personal information collected on its website for the same purpose that it was collected, such as responding to your specific inquiries and service requests.

Our website may use session cookies which are stored in temporary memory and are not retained after you sign out or close the browser session.

4. Use and Disclosure of Personal Information

We use your personal information to serve you better. This might involve:

  • Processing and managing your catering preferences and requests.
  • Communicating with you regarding your requested services.

If you provide us with personal feedback, we will use such feedback to improve our services. We will only republish any feedback that you provide if you first provide us with written and informed consent, specifying what you consent to be re-published and how it may be republished.

Please note: We do not, under any circumstances, sell, trade or otherwise share your personal information with third parties without your prior consent.

5. Technical and Security Measures

To ensure the safety of your personal data:

  • We use a reputable catering software to store and manage our data, including your personal information. The provider of this software is contractually required to ensure that it has the most diligent security safeguards in place.
  • Access to this catering software is provided only to our employees who require access to provide you with our top-tier services tailored to your preferences. Our employees are contractually required and committed to safeguarding your personal privacy.
  • Our software is transferred over the HTTPS protocol between our catering software’s Microsoft Azure servers and the user. This guarantees data confidentiality during transmission.
  • Sensitive information is encrypted using either MD5 or SHA256 encryption algorithms.
  • Importantly, we do not store any credit card information directly in our catering software or at our premises. This information is housed directly with the card processor’s servers. Our catering software sends requests to them via integration to execute transactions.

6. Your Rights

Under the PIPA, you have specific rights regarding your personal data. These include the right to:

  • Access the personal information we hold about you;
  • Request corrections to any inaccurate personal information;
  • Withdraw the consent that you provided for us to collect, use and disclose your personal information;.
  • Lodge a complaint with our internal Privacy Officer if you believe we have mishandled your personal information, and if you are unsatisfied with our response to the Office of the Information and Privacy Commissioner.

To exercise any of these rights, please contact us at [Insert Contact Details].

7. Updates to This Privacy Policy

From time to time, we may revise this Privacy Policy to reflect changes in the law or our data practices. We will publish our up to date Privacy Policy on our website.

8. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to:

Nikki Goodwin, General Manager
Telephone: 604.357.7118

Thank you for choosing Savoury Chef. We remain committed to delivering superior service while protecting your privacy.